Effective Date: November 2025
At PNTCK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on https://pntck.com/.
How We Use Your Information
We use the information we collect to ensure smooth operation of our website and services, including to:
- Process and fulfill orders for fans, air coolers, electric heaters, and other home comfort products
- Send order confirmations, delivery updates, and important service notifications
- Respond to customer support requests and inquiries
- Improve website performance, product offerings, and user experience
- Send occasional promotional emails about new products or special offers (you may unsubscribe at any time)
- Detect, prevent, and protect against fraud or unauthorized transactions
Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
- Personal details: Name, email address, phone number, and shipping address
- Payment information: Billing details and payment method data (securely processed by trusted payment providers)
- Order information: Purchased products, order history, and preferences
- Technical data: IP address, browser type, device information, and browsing activity
Information Sharing
We do not sell or rent your personal information. Your data may only be shared with trusted third parties when necessary, including:
- Shipping and logistics providers to deliver your orders
- Payment processors to securely complete transactions
- Service partners who assist with website operations, analytics, or customer support (under confidentiality agreements)
- Legal or regulatory authorities when disclosure is required by law
Data Protection & Security
We apply industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. All payment transactions are encrypted and handled through secure payment gateways. While no system is 100% secure, we continuously review and improve our safeguards.
Cookies & Tracking Technologies
Our website uses cookies to enhance functionality, remember user preferences, and analyze website traffic. You can manage or disable cookies through your browser settings; however, some site features may not function properly without them.
Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or updates to your information
- Opt out of marketing communications at any time
- Request deletion of your account and associated data, subject to legal requirements
- Control cookie usage through your browser settings
Third-Party Websites
Our website may include links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.
Children’s Privacy
PNTCK services are intended for adults. We do not knowingly collect or store personal information from individuals under the age of 13. If such data is discovered, it will be promptly removed.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.